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Customer Center

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FAQ

  • refund

    hi, I haven't received my refund.

  • I received a damaged or defected item. What do I do?
    我收到的眼镜上有瑕疵。请问我可以怎么做呢?

    Q. I received a damaged or defected item. What do I do?


    A. We are sorry that you received a damaged or defected item.

    Please leave us a message on the Message Board within seven days of receiving your order and tell us how the eyewear is damaged or defected.

    Please also include your ID (or order number) and your e-mail address. We will get back to you as soon as we can.


    Please note that we will only be responsible for the delivery fees of exchange and returns

    in cases where MUZIK Co., Ltd is responsible for the damage or defect in the product.


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    Q. 我收到的眼镜上有瑕疵。请问我可以怎么做呢?


    A. 请于您收到眼镜的七天之内以电邮的方式与我们联系。电邮中必须包含眼镜瑕疵处的照片、关于瑕疵处的文字说明以及您的会员帐号。如果您不是会员,请告诉我们您的订单号码。收到您的电邮之后,我们将尽快处理并与您联系。


    MUZIK Co., Ltd 只会在需要为商品瑕疵负上责任的情况下,承担换货或退款过程中所发生的运费。

  • I have trouble using the website.
    我不能正常使用你们的网站。

    Q. I have trouble using the website.


    A. Please leave us a message on the Message Board and let us know the problems you encounter when using the website.

    We will get back to you as soon as we can.


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    Q. 我不能正常使用你们的网站。


    A. 请您透过留言板告诉我们您所遇到的技术性问题,我们将尽快向您提供协助。


  • What is your Returns Policy?
    我可以办理退货吗?

    Q. What is your Returns Policy?


    A. If you have changed your mind about your order and would like a refund,

    please leave us a message on the Message Board and let us know within seven days of receiving your order.


    Please note that if you have changed your mind about your order,

    the customer is expected to bear all delivery fees

    and MUZIK Co., Ltd will not bear any delivery fees that occurs in any procedures of the refund.



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    Q. 我可以办理退货吗?


    A. 可以,请于您收到眼镜的七天之内透过留言板与我们联系。


    请注意,如顾客并非因为眼镜瑕疵或收到错误的眼镜而申请退货的情况下,MUZIK Co., Ltd不会承担任何在退货过程中所发生的运费。

  • What is your Exchange Policy?
    我可以办理换货吗?

    Q. What is your Exchange Policy?


    A. If you have changed your mind about your order and would like to exchange your product,

    please leave us a message on the Message Board and let us know within seven days of receiving your order.


    Please note that if you have changed your mind about your order,

    the customer is expected to bear all delivery fees

    and MUZIK Co., Ltd will not bear any delivery fees that occurs in any procedures of the exchange.


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    Q. 我可以办理换货吗?


    A. 可以,请于您收到眼镜的七天之内透过留言板与我们联系。


    请注意,如顾客并非因为眼镜瑕疵或收到错误的眼镜而申请换货的情况下,MUZIK Co., Ltd不会承担任何在换货过程中所发生的运费。

  • I received a wrong item. What do I do?
    我收到的眼镜不是我向你们订购的眼镜。请问我可以怎么做呢?

    Q. I received a wrong item. What do I do?


    A. We are sorry that you received a wrong item.

    Please leave us a message on the Message Board within seven days of receiving your order,

    and tell us your original order and which item(s) you have received instead.

    Please also include your ID (or order number) and your e-mail address.


    Please note that we will only be responsible for the delivery fees of exchange

    and returns in cases where MUZIK Co., Ltd is responsible for the incorrect delivery of the order.



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    Q. 我收到的眼镜不是我向你们订购的眼镜。请问我可以怎么做呢?


    A. 请于您收到眼镜的七天之内透过留言板与我们联系。讯息中必须包含您的订单内容、所收到的眼镜型号、您的会员帐号以及电邮地址。如果您不是会员,请告诉我们您的订单号码。收到您的讯息之后,我们将尽快处理并与您联系。


    MUZIK Co., Ltd 只会在需要为送货过程中的错误负上责任的情况下,承担交换货品或退款过程中所发生的运费。

  • Do you ship internationally? How long does it usually take for the parcel to arrive?
    请问你们可以把眼镜寄到韩国以外的国家吗? 请问我大概什么时候可以收到包

    Q. Do you ship internationally? How long does it usually take for the parcel to arrive?


    A. Yes, we do. We ship our eyewear worldwide via EMS. For the estimated delivery time, please refer to the table below:


    No.  Country 国家  Estimated Delivery Time 预估寄送时间
     1  Australia 澳大利亚  3 - 5 Business Days 3到5个工作天
     2  China 中国   3 - 5 Business Days 3到5个工作天
     3  France 法国   4 - 6 Business Days 4到6个工作天
     4  Hong Kong 香港  2 - 4 Business Days 2到4个工作天
     5  Japan 日本  2 - 4 Business Days 2到4个工作天
     6  Macau 澳門  3 - 5 Business Days 3到5个工作天
     7 Malaysia 马来西亚   3 - 5 Business Days 3到5个工作天
     8  Singapore 新加坡  1 - 3 Business Days 1到3个工作天
     9  Spain 西班牙  4 - 6 Business Days 4到6个工作天
     10  Thailand 泰国  2 - 4 Business Days 2到4个工作天
     11  United Kingdom 英国   4 - 6 Business Days 4到6个工作天
     12  United States 美国   4 - 6 Business Days 4到6个工作天
     13  Vietnam 越南  3 - 5 Business Days 3到5个工作天


    If your home country is not stated in the table above,

    please leave us a message or e-mail us and we will provide you with more details regarding your estimated delivery time.

    ship@muzik.co.kr // ship@stealer.co.kr



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    Q. 请问你们可以把眼镜寄到韩国以外的国家吗? 请问我大概什么时候可以收到包裹?


    A. 可以的,我们一般使用EMS国际空邮把眼镜寄到顾客指定的海外地址。至于预估寄送时间,请参考以上的图表:


    如果寄送地址的所属国家不在图表之中,请与我们联系。我们将向您提供更详尽的资讯。

    ship@muzik.co.kr // ship@stearler.co.kr

  • I need to change my order or shipping information.
    我想要更改我的订单或送货地址。

    Q. I need to change my order or shipping information.


    A. If you need to change your order or shipping information,

    please leave us a message on our Message Board and tell us your ID and e-mail address.

    If you are a non-member, please tell us your e-mail address and quote your order number.

    One of our team members will get back to you as soon as possible.


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    Q. 我想要更改我的订单或送货地址。


    A. 如果您需要更改您的订单或送货地址,请在我们的留言板上留下您的会员帐号、电邮地址以及需要更改的资讯。如果您不是会员,请留下您的订单号码以及电邮地址。我们将儘快处理并以电邮与您联系。

  • The product I would like to order is out of stock, will it be back in stock?
    我想购买的产品标示为没有库存或售罄。请问这个产品还会进货吗?

    Q. The product I would like to order is out of stock, will it be back in stock?


    The stock situation for every product is different.

    If the estimated shipping date is not stated on the page of the product,

    please e-mail our team and we will provide you with more details regarding the stock situation of the product.


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    Q. 我想购买的产品标示为没有库存或售罄。请问这个产品还会进货吗?


    A. 由于我们每一个产品的库存状况都不一样,如果网页中没有显示您想要的产品的预计发货日期,请与我们联系。我们将向您提供更详尽的资讯。

  • What payment methods do you accept?
    请问你们接受什么类型的付款方式?

    Q. What payment methods do you accept?


    A. We accept the following payment methods:


    1. Credit Cards

    We accept Visa, MasterCard, JCB, Amex and Union Pay.


    2. Online Payment Systems

    We accept Paypal, Alipay and Tenpay.


    EXIMBAY PAYMENT METHODS : https://www.eximbay.com/methods/eximbay_method.do?pageGroup=MM0000001&pageType=M&m_root_seq=1100&m_mnu_seq=2000


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    Q. 请问你们接受什么类型的付款方式?


    A. 我们接受以下的付款方式


    1. 信用卡

    包括 Visa、MasterCard、JCB、Amex 以及银联等。


    2. 第三方支付服务商

    包括 Paypal、支付宝以及财付宝。



    EXIMBAY PAYMENT METHODS : https://www.eximbay.com/methods/eximbay_method.do?pageGroup=MM0000001&pageType=M&m_root_seq=1100&m_mnu_seq=2000

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